One obvious place for staff to ask. Nothing lost in an inbox.
Employee Tickets is the staff-facing request tool built into Eteego. A payslip query, a bank details update, a question about a policy, staff raise it in a click, it's tracked to resolution, and nobody's wondering whether their message ever landed.
The everyday HR questions, given somewhere real to go
Most small teams handle HR questions through whatever channel is closest, a text, a hallway conversation, a message that gets buried. Employee Tickets gives staff one place to ask and gives you a record that nothing slipped through.
Raise it in a click
Staff pick a category, add a note, and submit. No guessing who to email or waiting for a reply that might not come.
Tracked, not lost
Every ticket has a status staff can see, so they know it's been picked up rather than wondering if it disappeared.
Escalates when it should
If something's actually a grievance or disciplinary matter, it moves into Case Manager as a proper case, not left sitting as a ticket.
What Employee Tickets won't do
It's built for everyday questions and requests, not to replace a proper HR process where one's actually needed.
- A ticket isn't a substitute for opening a formal case when something needs the ACAS-aligned process, that lives in Case Manager.
- It doesn't do live chat or instant replies, it's a tracked request queue, not a real-time helpdesk.
- It's built for individual questions, not for team-wide announcements, which belong in WorkIn Chat.
Common questions about Employee Tickets
What kind of things do staff raise as a ticket?
Anything from a payslip query to a request to update their bank details, a question about a policy, or something they're unsure how to raise. It gives staff one obvious place to ask, rather than guessing who to email.
Does a ticket replace a formal HR case?
No. A ticket is for everyday questions and requests. If something needs a formal process, such as a grievance or disciplinary, it's opened as a proper case in Case Manager, not left as a ticket.
Can staff see the status of their request?
Yes. Each ticket shows its current status, so staff can see it's been picked up rather than wondering if their message got lost.
See Employee Tickets handle a real request
Book a short call and we'll walk through raising, tracking and resolving a ticket, live.
Book a call